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Return + Exchange Policy

Return Policy

  • Merchandise in its original condition and packaging can be returned to our retail store within 30 days from the receipt of your order for a full refund or exchange. 
  • Equipment returned used or without the original packaging removed will be subjected to a 10% restocking fee.
  • Equipment that show signs of excessive use or abuse will no longer be eligible for refund or exchange.
  • Equipment that have been modified in anyway will not be eligible for refund or exchange.
  • The Pre-Owned or Clearance products are not eligible for refund or exchange.
  • Footwear and Apparel must be returned in new, unworn, and unlaundered condition with all packaging affixed. 

Return Instructions

  • Contact us by completing the contact form below or email us directly at INFO@ThePickleballExchange.com. Please include your:
    • Order number
    • Item(s) being returned
    • Reason for return
    • Would you like a refund or exchange
  • Pack the item(s) in a sturdy corrugated cardboard box or shipping envelope.
  • Include the original product packaging with the packing slip or order  confirmation email.