Return + Exchange Policy

Return Policy

• Merchandise in its original condition and packaging can be returned to our retail store within 30 days from the receipt of your order for a full refund or exchange. 
• Equipment returned used or without the original packaging removed will be subjected to a 10% restocking fee.
• Equipment that show signs of excessive use or abuse will no longer be eligible for refund or exchange.
• Equipment that have been modified in anyway will not be eligible for refund or exchange.
• The Pre-Owned or Clearance products are not eligible for refund or exchange.
• Footwear and Apparel must be returned in new, unworn, and unlaundered condition with all packaging affixed. 

Return Instructions

• Contact us by completing the contact form below or email us directly at INFO@ThePickleballExchange.com. Please include your:
• Order number
• Item(s) being returned
• Reason for return
• Would you like a refund or exchange
• Pack the item(s) in a sturdy corrugated cardboard box or shipping envelope.
• Include the original product packaging with the packing slip or order  confirmation email.